It is the responsibility of the customer to contact the Utility Billing Department to stop billing on the account. If a customer does not notify our department to terminate service the account will continue to bill and the customer will be responsible for all charges accumulated as a result of any failure to contact the billing department.
To request a disconnection of service, you may come to our office or email us. When emailing you must include:
- Desired termination date
- Forwarding address
- Name on the account
- Service address
- Picture Identification Examples: Drivers License, Military Identification Card, U.S. Passport