What can I do if my water service is turned off for nonpayment?

Accounts not paid in full (10 days past the due date) will be scheduled for disconnection and a fee of $50 will be added to the account.

If the past due amount plus the disconnection fee is paid between 7:30 am and 3 pm on a weekday, the service will be reconnected on that day. All other accounts that are paid in full will be reconnected on the next business day. Water will only be reconnected after 3 pm if the resident pays the $50 reconnection fee plus the $25 after-hours reconnection fee and the payment is verified by the Utility Billing Department.

No reconnects will be made by on-call personnel after 6 pm If a resident turns their water back on, an additional tampering fee of $500 plus repair cost for any damage caused to the service will be assessed.

If a resident pays online after their water has been cut off, they will need to call City Hall at 254-799-2436 by 3 pm, so the water can be scheduled to be turned back on the same day.

Show All Answers

1. Can a payment plan be worked out if I had a leak?
2. Can I pay my utility bill by credit card?
3. How can I tell if I have a leak?
4. How can I tell if my toilet has a silent leak?
5. How can the meter reader read my meter if there is so much dirt on it?
6. I am moving, how do I disconnect my water services?
7. May I change my billing due date?
8. What can I do if my water service is turned off for nonpayment?
9. Why do the billing periods have more days in some months and less in others?
10. Why is my water bill so high?