Accounts not paid in full (10 days past the due date) will be scheduled for disconnection and a fee of $50 will be added to the account.
If the past due amount plus the disconnection fee is paid between 7:30 am and 3 pm on a weekday, the service will be reconnected on that day. All other accounts that are paid in full will be reconnected on the next business day. Water will only be reconnected after 3 pm if the resident pays the $50 reconnection fee plus the $25 after-hours reconnection fee and the payment is verified by the Utility Billing Department.
No reconnects will be made by on-call personnel after 6 pm If a resident turns their water back on, an additional tampering fee of $500 plus repair cost for any damage caused to the service will be assessed.
If a resident pays online after their water has been cut off, they will need to call City Hall at 254-799-2436 by 3 pm, so the water can be scheduled to be turned back on the same day.